Frequently asked questions

The G-Code Store is a comprehensive online marketplace specializing in digital plans for CNC machines, 3D printers, and laser printers & cutters. We serve as a one-stop destination for enthusiasts, hobbyists, and professionals looking to access high-quality, meticulously designed digital files for their manufacturing and crafting projects.

The G-Code Store operates on a user-friendly platform. Users can effortlessly navigate through our extensive catalogue featuring a diverse range of digital plans. Simply browse, select the desired plans, create your account and proceed to checkout. Once the payment is complete, you'll gain instant access through your account to download the digital files, empowering you to bring your creative ideas to life.

The G-Code Store prides itself on offering a curated selection of premium digital plans created by skilled designers. Our platform emphasizes user experience, providing a seamless browsing and purchasing process. We prioritize quality, diversity, and accessibility, ensuring that our users find the perfect digital plans for their specific needs, and designers have the perfect platform from which to showcase their designs.

The software requirements vary depending on the type of machine you're using. For 3D printing, STL files are commonly used and compatible with a wide range of slicing software. CNC machines typically use DXF files, and laser cutters utilize SVG files. Ensure that you have the appropriate software for your specific machine to effectively utilize the digital plans.

Yes, we cater to users of all skill levels. Our catalogue includes a variety of digital plans, ranging from simple designs ideal for beginners to intricate projects for advanced users. Most desugns come with detailed documentation to guide you through the process, making it accessible for individuals just starting in the world of CNC machining, 3D printing, or laser cutting.

Many of our digital plans are designed to be customizable to meet your specific requirements. While some may have restrictions, the majority allow for modifications. We encourage users to check the product descriptions for information on customization options and licensing terms.

Yes, the G-Code Store provides free digital plans as well as paid plans.

New designs and designers are contributing to The G-Code Store every day. Stay tuned to our platform and subscribe to our newsletter for notifications about the latest additions to our collection.

Yes, many of the designers who sell their designs on The G-Code Store are open to requests for custom designs. Simply choose the designer whose work you believe best represents the type of design you want and reach out to them through the ‘Contact’ button on their seller page.

Shopping on The G-Code Store is a straightforward process. Start by exploring our extensive catalogue of digital plans for CNC machines, 3D printers, and laser cutters. Click on the desired product, add it to your cart, and proceed to checkout. Follow the prompts to fill in your details to create your account and choose your preferred payment method. Once your payment is confirmed, you'll be able to access your new plans through your own ‘Download Page’.

We accept a variety of payment methods to ensure a convenient shopping experience. The G-Code Store supports major credit/debit cards, PayPal, and other secure payment options. Rest assured that our checkout process is designed with your security in mind.

Yes, your security is our top priority. The G-Code Store employs industry-standard encryption and secure payment gateways to protect your personal and financial information during the checkout process. You can shop with confidence, knowing that your transactions are secure.

Yes, you can save items in your cart for future reference. However, please note that the availability of digital plans is subject to change, and saving items in your cart does not guarantee their availability later. We recommend completing the purchase to secure the desired digital plans.

The prices listed on The G-Code Store include the cost of the digital plans. However, depending on your location and the applicable tax laws, you may be required to pay additional fees. The final price, including any applicable fees, will be displayed during the checkout process.

Currently, The G-Code Store does not offer discount codes and coupons.

If you experience any difficulties during the payment process, double-check your payment details, ensure a stable internet connection, and verify that your selected payment method is valid. If issues persist, please contact us for assistance, and we'll help you resolve any payment-related concerns.

The G-Code Store provides a diverse range of digital plans designed to be compatible with most CNC machines, 3D printers, and laser cutters. The digital files are usually of a generic file type that allows for use on most types of machines. Product descriptions include information about the recommended machine type and compatible file formats. It's essential to review these details to ensure compatibility with your specific equipment.

Our digital plans are offered in industry-standard file formats to cater to different manufacturing processes. STL files are commonly used for 3D printing, DXF files for CNC cutting, and SVG files for laser cutting. Please check the product descriptions for specific file format details, ensuring they align with your equipment and software requirements.

The required software depends on the type of machine you intend to use. For 3D printing, commonly used slicing software that supports STL files is recommended. CNC machines typically utilize DXF files, and laser cutters work with SVG files. Make sure you have the appropriate software installed on your system to effectively utilize the digital plans purchased from The G-Code Store.

Yes, many of the digital plans on The G-Code Store are designed to be scalable. This allows you to adjust the size of the project according to your specific requirements. However, it's crucial to review the product descriptions and licensing terms, as some plans may have limitations on scaling or modifications.

Absolutely. The G-Code Store caters to a wide audience, including hobbyists, enthusiasts, and professionals. Our catalogue features digital plans ranging from beginner-friendly projects to intricate designs suitable for advanced users. Whether you're just starting or have years of experience, you'll find a variety of options to suit your skill level and project requirements.

The commercial use of digital plans from The G-Code Store would require a specific licensing agreement from the Designer. Our standard Private Use License Agreement only allows for private use. We recommend reviewing the licensing information provided to understand the terms of use, ensuring compliance with any limitations.

If you face any challenges or have questions about using the digital plans purchased from The G-Code Store, the customer support team is here to help. Contact us, and we'll provide assistance and guidance to ensure your experience with our digital plans is as smooth as possible.

Yes, while you can browse our catalogue without an account, creating one is a necessity when it comes to making your purchase. Having an account allows you to track your order history, access your downloads easily, and receive updates on new releases and promotions.

Upon completing your purchase on The G-Code Store, you can log in to your account on our website and navigate to the "Downloads" section, where you will find a list of all your purchased digital plans. Click on the respective download link to obtain the files instantly.

The downloaded digital plans from The G-Code Store typically include industry-standard file formats, such as STL for 3D printing, DXF for CNC cutting, and SVG for laser cutting. Check the product description and accompanying documentation for detailed information about the file formats included with each purchase.

All digital plans from The G-Code Store can only be downloaded once. Simply log in to your account, go to the Downloads section, and select the files you wish to download. This feature ensures that you have access to your purchased digital plans whenever you are ready to use them.

If you experience any challenges while downloading the digital plans, please first ensure that you have a stable internet connection. Check your download settings and available storage space. If issues persist, contact us, providing details about the problem, and we will assist you in resolving any download-related issues promptly.

Yes, The G-Code Store provides basic technical support to help users with any questions or difficulties they may encounter while using our digital plans. If you need assistance, have specific questions about the plans, or encounter technical issues, please contact us, and we'll be happy to assist you.

Many digital plans on The G-Code Store come with documentation and/or tutorials to guide you through the usage process. Whether you're a beginner or an experienced user, these resources provide valuable insights into effectively utilizing the digital plans with your CNC Machine, 3D Printer, or Laser Cutter.

The G-Code Store's licensing terms typically prohibit the sharing or redistribution of purchased digital plans.

If you are dissatisfied with the downloaded digital plans from The G-Code Store, please contact us. While we generally do not offer refunds due to the nature of digital products, we are committed to addressing any concerns and finding a satisfactory resolution to ensure your experience with our platform is positive.

Due to the nature of digital products, The G-Code Store generally does not offer refunds. Once the digital plans have been purchased and downloaded, they cannot be returned. We encourage users to carefully review product details, file formats, and compatibility information before making a purchase to ensure it meets their specific requirements.

If you experience technical difficulties or encounter issues with the downloaded digital plans from The G-Code Store, please contact us. We are committed to providing assistance and troubleshooting to resolve any problems you may face. Our goal is to ensure that you have a positive experience with our digital products.

In the rare event that the digital plans purchased from The G-Code Store are defective or not as described, please contact us with detailed information about the issue. We will investigate the matter promptly and, if the concern is valid, we may provide a resolution, which could include a refund or a replacement file.

It's essential to carefully review your order before completing the purchase on The G-Code Store. If you realize you have accidentally purchased the wrong digital plans, please contact us as soon as possible. While we generally do not offer refunds, we will assess each case individually and provide assistance based on the specific circumstances.

The G-Code Store does not currently support exchanges for digital plans. Please ensure that you review product details and compatibility information thoroughly before making a purchase. If you have questions about a specific product or need guidance, please contact us, and we'll be happy to assist you in making an informed decision.

As a digital product provider, The G-Code Store encourages users to make informed decisions before purchasing digital plans. Due to the nature of these products, we do not typically offer refunds or returns if the plans are no longer needed. We recommend carefully considering your purchase to ensure it aligns with your project requirements.

The G-Code Store does not have a grace period for refunds. Once digital plans are purchased and downloaded, they are non-refundable. We recommend thoroughly reviewing product details, file formats, and compatibility information before completing the purchase to avoid any misunderstandings.

Each set of digital plans available on The G-Code Store comes with specific licensing terms outlined in the Private Use License Agreement. It's crucial to review these terms before making a purchase to understand the permissions and restrictions associated with each product. Licensing terms may vary, covering aspects such as personal use, commercial use, and modifications.

Currently, the Private Use License Agreement prohibits the use of digital plans for commercial purposes. A designer may allow for commercial use but such an agreement must be reached directly with them by contacting them through the 'Contact' button on their Seller Page. It's imperative to carefully read and understand the licensing information provided with each digital plan on The G-Code Store to ensure compliance with the terms.

Yes, the plans can be modified, according to the terms laid out in the Private Use License Agreement, to suit your personal needs or prefernces.

Currently, the Private Use License Agreement prohibits the sharing, distributing, selling, or otherwise transferring the Content, in whole or in part, to any third party.

The ability to sell items made using digital plans depends on the licensing terms associated with each product. Some plans may permit commercial use, including resale, while others may have restrictions. It's important to carefully review the licensing information provided with each digital plan to understand the specific terms related to resale.

If you have specific use cases or project requirements that are not covered by the standard licensing terms of a particular digital plan on The G-Code Store, please contact the Designerour directly with via the 'Contact' button on their Seller Page.

Contacting Customer Support at The G-Code Store is easy, where you'll find a user-friendly form to submit your inquiries. Contact us or alternatively, you can send an email to our dedicated support team at admin@gcodestore.com. We strive to respond to all inquiries promptly and provide the assistance you need.

Our customer support team operates during regular business hours, Monday through Friday 9am to 5pm, UK GMT. We are dedicated to providing timely responses to your inquiries and ensuring that you receive the support you need. Please note that response times may vary during peak periods.

Currently, The G-Code Store primarily offers support through online channels, including the ‘Customer Support’ form on our website and email. This allows us to efficiently track and address inquiries. If your situation requires direct communication, please reach out through the available online channels to request further assistance.

When contacting ‘Customer Support’ at The G-Code Store, please provide as much detail as possible about your inquiry or issue. Include your order number, the product in question, and a clear description of the problem or question. This information helps our support team address your needs more efficiently.

The G-Code Store is committed to responding to customer inquiries promptly. We aim to provide a response within 24-48 hours during regular business hours. Please be aware that response times may vary based on the volume of inquiries and the complexity of the issues raised. Rest assured; we prioritize addressing your concerns in a timely manner.

Currently, we do not offer a tracking system for customer support inquiries on The G-Code Store. However, you will receive an email confirmation upon submitting your inquiry, and our team will work diligently to provide a timely and comprehensive response. If you have additional information or updates related to your inquiry, feel free to include them in your communication.

For urgent matters, please mark your inquiry as urgent when using the ‘Customer Support’ form or include "URGENT" in the subject line of your email to admin@gcodestore.com. While we prioritize all inquiries, marking your message as urgent helps us identify and address critical matters more quickly.

Absolutely! The G-Code Store values feedback from our users. If you have suggestions, feedback, or ideas for improvement, please feel free to share them through the ‘Customer Support’ form on our website or by emailing us at admin@gcodestore.com. Your input is valuable in helping us enhance our platform and better serve your needs.

Yes, we offer a newsletter that you can subscribe to on our website. By subscribing, you'll receive updates on new product releases, promotions, and exclusive offers from The G-Code Store. Stay informed about the latest developments by joining our community through the newsletter subscription.

The G-Code Store is committed to providing excellent customer support and ensuring that your inquiries are addressed promptly and effectively. If you have any questions, concerns, or feedback, please don't hesitate to reach out to our customer support team. We appreciate your engagement with The G-Code Store, and we look forward to assisting you!