Terms and Conditions
Where to find information about us and the products sold through our marketplace
You can find everything you need to know about us, The G-Code Store Limited, and the products available on our website before you order. We also confirm the key information to you in writing after you order by email, including all relevant information about the digital product supplier.
Relationship between us, you and digital product suppliers
The G-Code Store is neither a consumer nor a digital product supplier and consumers and digital product suppliers are not employees of The G-Code Store. The G-Code Store offers an online marketplace through which digital product suppliers can share and sell their digital content, and consumers can purchase such content at prices determined by the digital product supplier.
We are not responsible for interactions between you and a digital product supplier, with the exception of providing the technological means through which digital product suppliers may broadcast and otherwise make their digital products and other content available and for processing payments through The G-Code Store’s payment gateway. We shall only retain a master copy of the digital product provided by a supplier from which, and upon receipt of an order from you, we shall provide a copy of the file which will be sent to you following receipt of payment. As such, we are not liable for any disputes, claims, losses, injuries or damage of any kind that may arise out of the digital product supplier/consumer relationship, including but not limited to any consumer’s reliance upon any information provided by a digital product supplier through The G-Code Store marketplace.
Accordingly, the contract formed at the completion of a sale of a digital product is solely between you and the digital product supplier.
We make no warranties
Our services are provided “as is” and “as available”. As we are not the developer or supplier of the digital product, we make no warranties or representations (whether expressed or implied) in respect of title, non-infringement, merchantability and fitness for a particular purpose. We do not guarantee that the services will be secure or available at any particular time or location; any defects or errors will be corrected; the services will be free of viruses or other harmful materials; or the results of using the services will meet your expectations.
We only accept orders when we've checked them
We contact you to confirm we've received your order and we accept it when we supply the digital product to the email address you provide at check-out.
Sometimes we reject orders
Sometimes we reject orders, for example, because we are unable to supply the product to you for whatever reason. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order
We will supply the digital product to the email address given to us at the point of order, once payment has been received by us in cleared funds. You are solely responsible for ensuring the correct email address is provided and we shall have no liability to you should you not receive the digital product as a result of your error or omission.
We charge interest on late payments
If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
We pass on increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside our control
If the supply of your digital product is delayed by an event outside our control we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us: to end the contract and receive a refund for any products you have paid for in advance, but not received.
You have a legal right to change your mind before accessing or downloading your product. You have 14 days after the date we confirm your order to change your mind about a purchase, but you lose this right when you start to download or access your digital product. If you change your mind contact us. We refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact us. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.
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The Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
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We can change digital products and these terms
Changes we can always make. We can always change a product:
- to reflect changes in relevant laws and regulatory requirements;
- to implement minor technical adjustments and improvements, for example to address a security threat. These are changes that don't materially affect your use of the product; and
- to update digital content, provided that the digital content always matches the description of it that you were provided before you bought it.
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements;
- make changes to the product
- we need to deal with any matters relating to the supplier of the product.
We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency.
We can withdraw products
We can stop providing a product. We will provide as much notice as is reasonably practicable and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
- you don't make any payment when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
- you don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the product;
- you are found to, or we reasonably believe you to be, in breach with any of our policies in relation to your use of and access to The G-Code Store.
We don't compensate you for all losses caused by us or the products sold through our marketplace
We may be responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Related to the product you have purchased. We do not manufacture or inspect any of the digital products sold through our marketplace. We simply provide the venue; the items in our marketplace are produced, listed, and sold directly by independent digital product suppliers, so we cannot and do not make any warranties about their quality, safety, authenticity, fitness for purpose or their legality. Any legal claim related to a product you purchase must be brought directly against the supplier of the product. You release The G-Code Store from any claims related to digital products sold through our marketplace, including for defective items, misrepresentations by digital product suppliers, or items that cause physical injury (like product liability claims).
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
- Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the download instructions or having the minimum system requirements advised by us.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
- Content you access. You may come across materials that you find offensive or inappropriate while using our marketplace. We make no representations concerning any content posted by users and suppliers through the marketplace. We are not responsible for the accuracy, copyright compliance, legality, or decency of content posted by users that you accessed through the marketplace. You release us from all liability relating to that content.
In addition to the losses set out above and to the fullest extent permitted by law, we shall not be liable to you for any (i) losses that were not caused by any breach on our part, or (ii) any loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure, or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you accessed The G-Code Store platform or purchased the digital product.
In no event shall our liability for any damages owed to you exceed an amount equal to the amount paid by you in respect of the digital product purchased through The G-Code Store to which the action giving rise to the liability relates.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
We use your personal data as set out in our Privacy Notice
How we use any personal data you give us is set out in our Privacy Notice.
You have several options for resolving disputes with us depending on your location
Our complaints policy. We will do our best to resolve any problems you have with us or the products sold through the marketplace. If your complaint relates solely to the digital product you have purchased we will redirect your complaint to the relevant supplier to assist you directly.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.
You can only transfer your contract with us to someone else if we agree to this.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.